Welcome to East Midlands Sports Direct Ltd (EMSD). These Terms & Conditions explain how we handle orders, deliveries, returns, exchanges and faulty items.

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We aim to provide a reliable, friendly service and make ordering schoolwear and sportswear as straightforward as possible.

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If you have any questions about these terms, please contact us:

East Midlands Sports Direct Ltd (EMSD)
1 Clifton Road, Ruddington, Nottingham, NG11 6DD
Telephone: 0115 984 2005
Email: sales@emsd.co.uk

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1. Product Availability

All products are subject to availability. Our website does not display live stock quantities, so we may occasionally need to confirm availability after an order has been placed.

If an item is unavailable or there is a delay with your order, we will contact you to discuss the available options.

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2. Orders & Delivery

Order processing

Where all items are in stock, we aim to fulfil and dispatch orders on the same working day, if delivery is required. Please allow up to 3–5 working days for order processing and dispatch, depending on availability and demand.

If we anticipate a delay, we will make reasonable efforts to keep you informed.

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Local delivery

We aim to deliver as many local orders as possible directly to customers. Local deliveries are generally arranged on Tuesday and Thursday evenings, with additional deliveries sometimes taking place on Saturday lunchtime.

Delivery schedules may vary depending on demand, availability and operational requirements.

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Postal delivery

Where delivery by our own team is not possible, orders may be sent using Royal Mail or another suitable delivery service. Once dispatched, postal deliveries typically take up to 3 working days, although this is an estimate rather than a guaranteed delivery time.

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Delivery addresses

Orders will be sent to the delivery address provided at checkout. Please ensure your address and contact details are correct before completing your order.

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Delivery problems

If your order arrives damaged, appears incomplete or has not arrived as expected, please contact us as soon as possible at sales@emsd.co.uk or on 0115 984 2005.

Please provide your order number and any relevant details or photographs to help us investigate the issue promptly.

We will work with you to resolve delivery problems in accordance with your statutory rights.

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3. Returns & Exchanges

We want you to be happy with your purchase. If you need to return an item, please contact us for assistance.

 

Change-of-mind returns

Where our 28-day returns policy applies, eligible items must be returned within 28 days of purchase.

Items returned for a change of mind should be:

• Unworn and unused.

• In their original condition, with original tags and labels attached.

• Undamaged and suitable for resale.

These conditions apply to change-of-mind returns and do not affect your statutory rights in relation to faulty, damaged or mis described goods.

Certain items, including personalised or customised products are non-returnable and non-refundable.

 

Returning items in person

Eligible items may be returned to our shop:

East Midlands Sports Direct Ltd
1 Clifton Road, Ruddington, Nottingham, NG11 6DD

Please bring your order confirmation or proof of purchase where possible.

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Returning items by post

Please contact us before posting a return so that we can advise you on the correct procedure.

Items returned by post will be refunded rather than exchanged directly. If you require a different size or replacement item, you may need to place a new order.

Return postage costs and refund arrangements will depend on the reason for the return and the rights applicable to your purchase.

 

Refunds

Approved refunds will normally be made to the original payment method, unless another arrangement is agreed or required by law.

For eligible discretionary returns, please allow 3–5 working days after the refund has been processed for the funds to appear in your account. Your bank or payment provider may take additional time.

Any statutory refund deadlines will be observed.

Original delivery charges will not be refunded and return postage will be at the cost of the customer.

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4. Faulty, Damaged or Incorrect Items

We take care to supply products in good condition and want to resolve any problems as quickly as possible.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

You can reach us at:

• Telephone: 0115 984 2005

• Email: sales@emsd.co.uk

Please include your order number, a description of the issue and photographs where helpful.

We will explain the next steps and arrange an appropriate resolution in accordance with your statutory rights. Depending on the circumstances, this may include a refund, repair or replacement.

Please do not send items back before contacting us if you need guidance on the return process.

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Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot legally be excluded.

 

5. Contact Us

If you need help with an order, delivery, return or exchange, our team will be happy to assist.

East Midlands Sports Direct Ltd (EMSD)

Address: 1 Clifton Road, Ruddington, Nottingham, NG11 6DD

Telephone: 0115 984 2005

Email: sales@emsd.co.uk

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We appreciate your custom and thank you for choosing EMSD for your schoolwear and sportswear needs.